Terms & Conditions

Effective Date: 01 April, 2026

1. Introduction

Welcome to Lyara, a brand owned and operated by Emerald Hues Limited, based in Nairobi, Kenya.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Products

We offer Lyara ultra-soft Premium Sanitary Pads through our online store. We make every effort to ensure product descriptions, images, and details are accurate. However, slight variations may occur.

All products are subject to availability.

3. Orders

By placing an order, you agree that:

All information provided is accurate and complete
You are authorized to use the selected payment method
You will comply with these Terms

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing.

4. Pricing and Payments

All prices are listed in Kenyan Shillings (KSh) unless stated otherwise.

Payments are processed securely via approved payment methods such as M-Pesa and other integrated payment providers.

We do not store your payment details.

5. Shipping and Delivery

We aim to process and deliver orders promptly. Delivery timelines may vary depending on your location.

Delays may occur due to factors beyond our control, including courier delays or unforeseen circumstances.

6. Returns and Refunds

Our Refund & Return Policy outlines the conditions under which returns and refunds are accepted.

Due to the hygienic nature of our products, only unopened and unused items in their original packaging are eligible for return.

Please refer to our Refund Policy page for full details.

7. Intellectual Property

All content on this website—including text, images, logos, and design—is the property of Emerald Hues Limited and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written permission.

8. User Conduct

By using this website, you agree not to:

Use the site for unlawful purposes
Attempt to gain unauthorized access to the website
Interfere with the site’s functionality or security

9. Limitation of Liability

To the fullest extent permitted by law, Emerald Hues Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting.

12. Governing Law

These Terms & Conditions are governed by the laws of Kenya.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Emerald Hues Limited
Nairobi, Kenya
Email: info@emeraldhuesltd.com
Phone: +254 (0) 712 345 678

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Terms & Conditions