Frequently Asked Questions
We’re here to help. If you don’t find your answer below, feel free to reach out to us.
General Questions
Lyara is designed with comfort and reliability in mind. It combines ultra-soft materials with advanced absorption technology to provide a secure, breathable, and comfortable experience throughout the day.
Lyara is developed by Emerald Hues Limited, a Nairobi-based company focused on delivering high-quality feminine care products.
Yes. Lyara pads are dermatologically tested and made with skin-friendly materials to help reduce irritation and ensure comfort, even for sensitive skin.
Product & Usage
It’s recommended to change your pad every 4–8 hours depending on your flow. Lyara is designed to provide long-lasting freshness and protection within this range.
Yes. Lyara pads are built with an advanced absorption core and leak-lock design to support both normal and heavier flow days.
Yes. Lyara includes an odour-control system that helps keep you feeling fresh and confident throughout the day.
No. Lyara pads are designed with a slim and flexible profile, making them discreet and comfortable under different types of clothing.
Orders & Delivery
Delivery timelines depend on your location. Orders within Nairobi are typically delivered faster, while other regions may take a bit longer.
Yes, we deliver across Kenya. Delivery options and timelines will be shown during checkout.
Once your order is placed, you will receive a confirmation message via SMS or email with your order details.
Payments
We accept secure payments via M-Pesa and other available payment options shown at checkout.
Yes. All payments are processed through secure third-party providers. We do not store your payment details.
Returns & Refunds
Due to hygiene reasons, we only accept returns for products that are unopened and in their original sealed packaging.
If your order arrives damaged or incorrect, please contact us within 48 hours and we will resolve the issue promptly.
Support
You can reach us through our contact page, email, or phone number provided on the website.
Yes, we are committed to assisting you with any questions or concerns you may have.